Free pages

The first few pages on a browser do not cost anything. There is nothing to cancel and nothing to refund.

Plus and Classroom

Monthly plans renew until you cancel. Cancel in the billing portal from your account page, or email calum@paperpip.co and we will help.

After you cancel, you keep the plan until the end of the period you have already paid for. Unused monthly pages do not roll over, as explained on pricing.

If you want money back — for unused time, unused pages, a change of mind, or because something went wrong — email us. We are happy to give a full or partial refund. We look at each request and aim to be fair and quick.

One-off sheet

A one-off purchase is for a single page. If that page was not generated, not as described, or you are unhappy with it, email us and we will refund you. We can also refund part of a payment where that makes sense.

Your legal rights

If you are a consumer in the UK, you have rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations. Digital content must be as described and fit for purpose. Nothing on this page takes those rights away.

Distance contracts often include a 14-day cooling-off period. Email us within that time and we will refund you. We will also consider refunds after that — we would rather put it right than hold onto a payment you regret.

How refunds are paid

Refunds go back to the payment method Stripe has on file, usually within a few working days after we confirm them. Prices are in pounds sterling as shown on the pricing page. CJS Global Ltd is not VAT registered, so we do not add VAT.

Chargebacks

If something is wrong, contact us first so we can refund you. A bank dispute on a charge we have already offered to refund may pause the account until it is resolved.

Email calum@paperpip.co. Related terms: terms of use.